Last Updated: April 26, 2026

VillareinabellaRD.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including SMS text messaging communications.

1. INFORMATION WE COLLECT

We may collect the following types of information:

- Personal Information: Name, email address, phone number, mailing address, and other information you provide when filling out forms on our website, subscribing to our communications, or contacting us.

- Mobile Information: Your mobile phone number when you opt in to receive SMS text messages from us.

- Usage Data: Information about how you access and use our website, including IP address, browser type, device information, and pages visited.

- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze website traffic.

2. HOW WE COLLECT INFORMATION

We collect information through:

- Online forms (contact forms, booking inquiries, subscription forms)

- Direct communications (email, phone, text messages)

- Website browsing and interaction

- Third-party service providers who assist in delivering our services

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Provide and manage our services

- Respond to inquiries and communicate with you

- Send transactional messages (booking confirmations, appointment reminders, service updates)

- Send marketing and promotional communications (only with your express consent)

- Improve our website and services

- Comply with legal obligations

4. SMS TEXT MESSAGING

By providing your mobile phone number and opting in, you consent to receive SMS text messages from us. These messages may include:

- Booking and reservation confirmations

- Appointment reminders and updates

- Property availability notifications

- Promotional offers and marketing messages (only with express written consent)

- Customer service communications

Message Frequency: Message frequency varies based on your interactions with us. You may receive up to 5 messages per month for marketing communications, or more frequent transactional messages related to active bookings or inquiries.

Message and Data Rates: Message and data rates may apply according to your mobile carrier's pricing plan.

5. OPT-IN CONSENT

We obtain express consent before sending any SMS text messages. Consent is collected through:

- Checking an unchecked opt-in checkbox on our web forms

- Verbally agreeing during phone conversations (documented)

- Texting a keyword to our number

- Signing a written consent form

We do not use pre-checked boxes for SMS consent. By opting in, you agree to receive text messages from VillareinabellaRD.com at the mobile number you provided.

6. OPT-OUT AND WITHDRAWAL OF CONSENT

You may opt out of receiving SMS text messages at any time by:

- Texting "STOP," "END," "QUIT," "CANCEL," or "UNSUBSCRIBE" to any message you receive from us

- Contacting us via email at [email protected] or phone at (929) 647-8772

- Using the unsubscribe link in our email communications

Upon receiving your opt-out request, we will send a confirmation message and immediately cease sending SMS messages to your number, except for any transactional messages required to complete an ongoing process or as required by law.

7. HELP AND SUPPORT

For assistance with our SMS program, you can:

- Text "HELP" to any message you receive from us

- Contact us via email at [email protected]

- Call us at (929) 647-8772

- Visit our website at VillareinabellaRD.com/contact

8. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information with:

- Service providers who assist us in operating our website and delivering services (such as SMS delivery providers, hosting services, and customer relationship management platforms)

- Legal authorities when required by law or to protect our rights

- Business partners only when you have expressly consented to such sharing

Our SMS messages are delivered through GoHighLevel and other authorized messaging service providers. These providers process your phone number solely for the purpose of delivering messages on our behalf.

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments.

10. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS opt-in consent records are retained for a minimum of 1 years to demonstrate compliance with applicable regulations.

You may request deletion of your personal information by contacting us. We will comply with such requests in accordance with applicable laws, though we may need to retain certain information for legal or administrative purposes.

11. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

- Right to access and receive a copy of your data

- Right to correct inaccurate information

- Right to delete your personal information

- Right to restrict or object to processing

- Right to data portability

- Right to withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

12. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Material changes will be communicated to you via email or SMS where appropriate.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

VillareinabellaRD.com

Villa Reina Bella

443 Bolton Avenue, bronx new york 10473

Email: [email protected]

Phone: (929) 647-8772

Website: VillareinabellaRD.com